Frontier Supply Chain Solutions

Winnipeg: Dispatch Coordinator

We are seeking an experienced Dispatch Coordinator who enjoys a fast-paced environment and has a good memory of schedules, processes and people. Your primary responsibility will be dispatching our local drivers and providing exceptional customer services to our clients.

The role is a full-time permanent Monday to Friday, and your shift will vary between 7:00 am to 7:00 pm.

Responsibilities:

  • Coordinate & assign packages/freight to pre-scheduled and call-in customers to our driver fleet or owner-operators.
  • Monitor all our drivers and cargo daily.
  • Update information to our dispatch system and notify our drivers as new information is received.
  • Respond to all clients and driver phone calls and web requests relating to the setup or status of their freight.
  • Identify and resolve issues arising from drivers or company error regarding delivery, pick up, or transfer requests, escalate to management as necessary.
  • Provide enhanced client customer service professionally and courteously.

Qualifications:

  • Must have the ability to prioritize daily tasks, which include routine and non-routine phone calls and web requests.
  • Demonstrated patience when dealing with clients, internal departments, and Drivers.
  • Varied computer experience, include the use of Tracking Software, GPS, Online Maps, Internal Freight Tracking Systems, and MS Outlook Email.
  • Strong English communication skills – both written and oral.
  • Strong organizational, time management and planning skills.
  • Must have a knowledge of the streets of Winnipeg and the distance and time to travel between and within most towns in Southern Manitoba.
  • Knowledge of various commercial trucks (cargo vans, 1/3/5 tons, trailers etc.) – dimension, GVW, capacities and capabilities etc. an asset.
  • Enjoy working in a high demand customer-focused environment.
  • Previous experience with driver payroll and timesheet tracking an asset.
  • Previous experience working within the transportation/courier industry an asset.
  • Legally authorized to work in Canada.

If you’re interested to join our team, please send us your resume, cover letter, salary expectation and availability to start.