Working in Human Resources at Frontier

It takes on average about 45 days for a company to fill a vacant position and each job posting receives on average 250 resumes. Human resources personnel spend about 50% of their time meeting with business partners, employees, senior staff, and in employee engagement initiatives.

With statistics like these, it’s a wonder that human resources officers have any time to perform all their duties.

“Patience (is what is needed to perform this job),” said Karley Love, HR generalist with Frontier. “Attention to detail is key: You can’t send an email to an employee telling them they’re getting a pay increase and it’s to the wrong employee. People skills, university or educational background is definitely key (Love has a Bachelor of Business Administration), and time management cause there’s a lot going on.”

As an HR generalist, Love deals with payroll and benefits for Frontier’s Canada and U.S. offices, training and recruitment, maintenance of employee files, employee events, career fairs, and complaints and concerns.

“I help keep the company staffed. I help with employee turnaround, benefits, employee questions on submitting a claim, and company concerns about an employee or any training that needs to be done,” she said.

About 57% of organizations view employee retention as a problem, and 22% of new hires leave their jobs within 45 days of being hired. Reasons include poor performance and temperament issues, according to In the U.S., about $11 billion is lost annually to employee turnover. Companies with engaged employees outperform those without by 202%.

For anyone interested in working in HR, Love said the ability to multitask is important.

“If you’re working on one thing and something important comes up, you have to be able to drop everything but still be able to go back and finish that original project.”

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