How-To Guides & Training Resources
Step-by-step instructions, training materials, and tools to help you navigate customs processes, track shipments, and manage your imports with confidence.
Available Resources
Click any guide below to download or view. All documents are designed for partner and customer use.
Visual Importer Instructions
Complete setup and usage guide for Visual Importer. Learn how to access your customs data, track shipments, and manage documentation through Frontier's web-based portal.
Download GuideVisual Importer Visibility Guide
Advanced features and reporting capabilities within Visual Importer. Understand how to leverage visibility tools to monitor shipment status and generate compliance reports.
Download GuideWebShip Cross-Border Tracking
Step-by-step instructions for using Frontier's WebShip tracking tool. Track cross-border shipments in real-time, view customs clearance status, and access delivery confirmations.
Download GuideLocal Shipping Tracking Tool
Complete guide for tracking domestic and local shipments. Learn how to monitor delivery status, access proof of delivery, and manage shipping documentation for local freight.
Download GuideFrontier Claim Form
Official claim form for filing customs refunds, tariff recovery requests, and duty adjustments. Complete this form and submit to your Frontier representative for processing.
Download FormIncoterms 2020 Guide
Comprehensive reference guide to Incoterms 2020 rules. Understand FOB, CIF, DDP, and other trade terms that define buyer and seller responsibilities in international transactions.
Download GuideNeed Additional Support?
Can't find what you're looking for or have questions about any of these guides? Our team is here to help you navigate customs compliance and shipping processes.